Introduction to Privacy Policy
This privacy policy (the “Privacy Policy”) applies to your use of the website of Razorpay hosted at razorpay.com, the
Services (as defined under the Razorpay “Terms of Use”) and Razorpay applications on mobile platforms (Android,
Blackberry, Windows Phone, iOS etc.) (collectively (“RAZORPAY” or “WEBSITE”)), but does not apply to any third party
websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.
The terms “we”, “our” and “us” refer to Razorpay and the terms “you”, “your” and “User” refer to you, as a user of
Razorpay. The term “Personal Information” means information that you provide to us which personally identifies you
to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such
information. Our practices and procedures in relation to the collection and use of Personal Information have been setout below in order to ensure safe usage of the Website for you.
We have implemented reasonable security practices and procedures that are commensurate with the information assets
being protected and with the nature of our business. While we try our best to provide security that is better than the
industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete
security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to
be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal
Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.
It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this
Website and should be read in conjunction with this Privacy Policy.
Information we collect and how we use it
We collect, receive and store your Personal Information. If you provide your third-party account credentials (“Third
Party Account Information”) to us, you understand that some content and information in those accounts may be
transmitted to your account with us if you authorise such transmissions and that Third Party Account Information
transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information,
however that will restrict you from registering with us or availing some of our features and services.
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is
necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than
the purpose for which it is collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us,
to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers
and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other
criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of
collection of such information.
Account information of Merchants
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record
Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive
Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank
account and know your customer (“KYC”) documents as per RBI regulations and any other information as may be
applicable) that the User may opt to save in the User account created with Razorpay]. We use your email address to
send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after
signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages,
or other social collaboration based events). [If you do not want to receive communications from us that are not relevant
to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to
you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you
do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us.
Razorpay assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User
opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.
Customer Information
We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card
Details and email address making payments through Razorpay checkouts. However, only when customer chooses to
share the information on the businesses powered with Razorpay applications we share the information to respective
businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people
related to the businesses to whom the information is shared by the customer.
Activity
We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your
browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of
information to administer Razorpay and provide the highest possible level of security and service to you. We also use
this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to
measure interest in and use of the various areas of Razorpay. However, you cannot be identified from this aggregate
information.
We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any
downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by
copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the
content on this Website, pursuant to applicable law.
Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether
registered or not (“Our IP”) are exclusively owned by us. Without our prior written permission, you agree to not display
and/ or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in
any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written
permission.
Cookies
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service.
The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you
are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent
cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your
browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all.
Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies,
and interaction with Razorpay products and services. Such third parties may also use information about your visits to
Razorpay products and services and other web sites to target advertisements for Razorpay’s products and services. No
Personal Information is collected or used in this process. These third parties do not know or have access to the name,
phone number, address, email address, or any Personal Information about Razorpay’s Users. Razorpay Users can optout of sharing this information with third parties by deactivating cookies, the process of which varies from browser to
browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your
browser.
Enforcement
We may use the information we collect in connection with your use of Razorpay (including your Personal Information) in
order to investigate, enforce, and apply our terms and conditions and Privacy Policy.
Transfer of information
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or
other regulatory agencies (as may be required) and to provide you with services that we offer through Razorpay,
conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide
specific services, such as synchronization of your contacts with other software applications, in accordance with your
instructions. These third parties are required not to use your Personal Information other than to provide the services
requested by you.
We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies
under a common control (collectively, the “Affiliates”) that we may have now or in the future, in which case we will
require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will
possess your Personal Information, and will assume the rights and obligations with respect to that information as
described in this Privacy Policy. We may disclose your Personal Information to third parties in a good faith belief that
such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our
terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or
court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public. Please note
that we are not required to question or contest the validity of any search warrant, subpoena or other similar
governmental request that we receive.
We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or
prospective business relationship with those third parties, such as advertisers and content distributors. For example,
we may disclose the number of Users that have been exposed to, or clicked on, advertising banners.
Links
References on this Website to any names, marks, products or services of third parties or hyperlinks to third party
websites or information are provided solely for your convenience and do not in any way constitute or imply our
endorsement, sponsorship or recommendation of the third party, information, product or service. Except as set forth
herein, we do not share your Personal Information with those third parties, and are not responsible for their privacy
practices. We suggest you read the privacy policies on all such third party websites.
User access of Personal Information
As a registered Razorpay User, you can modify some of your Personal Information and your privacy preferences by
accessing the “Account” section of this Website.
Security
Your account is password protected. We use industry standard measures to protect the Personal Information that is
stored in our database. We follow industry standard best practices on Information Security, as also mentioned in our
website. We limit the access to your Personal Information to those employees and contractors who need access to
perform their job function, such as our customer service personnel. If you have any questions about the security on
Razorpay, please contact us at disclosures@razorpay.com.
You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you
hereby release us from any and all claims arising out of or related to the use of intercepted information in any
unauthorized manner.
Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please
review this policy periodically. These changes will be effective immediately on the Users of Razorpay. Please note that
at all times you are responsible for updating your Personal Information, including to provide us with your most current
e-mail address.
If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish
to deactivate your account with us. Continued use of Razorpay after any change/ amendment to this Privacy Policy shall
indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such
changes.
Applicable law
Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that
any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals
having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.
Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information
and other content that you provide in your communication so that we can effectively respond to your communication.
Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach
of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User
should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or
by way of raising a grievance ticket through the hyperlink mentioned below:
Grievance officer
Mr. Arvind Subramaniam
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar – Hosur Road, Adugodi, Bangalore – 560030
Ph: 080-46669555
E-mail: grievances@razorpay.com
Grievances portal: https://razorpay.com/grievances/
Acceptance Details
Owner Id N0d3toUQco0gqk
Owner Name KHUSHAL SAINI
IP Address 10.26.102.84
Date Of Acceptance 2023-11-15 10:50:36 IST
Signatory Name KHUSHAL SAINI
Contact Number +919050485787
Email khushalidiot18@gmail.com